Answering Service Career


People with a career in an Answering Service can be employed for corporations or operate privately for them working offering customer service assistance over the telephone. Answering Service professionals are like customer service representatives and offer guidance and assistance to the customers who dial the helpline of a business organization. Answering Service professionals must offer satisfactory solution to customer problems and must guide them about the information they are looking for.

Pursuing a Career in an Answering Service

If you have a bit of spare time on your hand or if you are comfortable with a career that involves guiding customers on the telephone, then a career in Answering Service could be right for you. You need to have very good communications skill and must maintain a pleasant and cheerful manner while talking to customers. Furthermore, Answering Service Professionals must be skilled enough to handle difficult and angry callers.

Answering Service Career: Qualification, Courses, Training

There are no particular educational qualifications required for a career in Answering Service, but your employers may require you to hold at least a High School Diploma. However, more important factors are skills, training and professional experience. You need to be trained in customer service before you could take up a career in Answering Service. You could start by getting trained for a call center if you are aiming for a private business.

Answering Service Career: Schools, Colleges, Universities

Answering Service professionals could really find training at the following call center training institutes useful to their cause.

  • Call Center Training Solutions, Plantation, FL
  • Call Center Learning Institute, Belgrade, MO
  • Customer Operations Performance Center Inc., Austin, TX
  • International Customer Management Institute, Colorado Springs, CO
  • The Resource Center for Customer Service Professionals, Western Springs, IL

Answering Service Career: Job Opportunities, Salaries and Recruitment

Employment opportunities are expected to decrease for Answering Services professionals, with an employment decrease of no less than 4%, as technology is increasingly used by companies for automated customer service call reception. The average sum earned by Answering Service professionals is $31,670 per year.

Category: Call Center Careers

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  1. aby thomas says:

    sir, I am diploma holder with 73% marks in mechanical engineering. now I want to do btech for part time in kerala. please send me details for the part time btech

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