Banking Customer Service Career


A banking customer service career involves client assistance with various banking and financial needs.  The banking customer service professional provides clients with the necessary banking or financial information.  It is his duty to help clients in deciding banking products or services they want to avail of.  It is his job to handle and address complaints or issues brought in by clients.  Communication with clients may be by telephone, fax, regular mail, e-mail, or through the internet.  A banking customer service professional also manages and maintains client records.

How to become a Banking Customer Service Professional

To be in the line of customer service in banks, one must have had finished high school.  This is a requirement for entry-level positions such as a bank teller.  On the other hand, management or senior career positions would require one to earn a bachelor’s degree in finance, business, management or other related fields. Depending on the employer, one may be required to earn a master’s degree to be qualified for a customer service position.  Skills in communication, organization, customer service, human relations, and problem solving are taken into consideration.

Banking Customer Service Courses, training, programs

A degree in finance provides one with the necessary knowledge and skills required for a banking customer service career position. The program covers various areas such as accounting, business, e-business, information systems, management, business ethics, business law, economics, finance, marketing, money and banking, cost and price analysis, financial management, investments, financial markets and institutions, research and writing, business communication, and statistics.  The program also includes general studies and electives.

TOP 5 colleges/Universities

University of Pennsylvania (Wharton), Pennsylvania

University of Chicago (Booth), Illinois

New York University (Stern), New York

Stanford University, California

Columbia University, New York

Banking Customer Service Jobs, opportunities, salaries/pay

Depending on the job title or career position, a banking customer service professional may earn from $17,586 to $59,682 per year.  The salary would also depend on the work location, employer, experience, and benefits.   Employment may be found in industries such as banking, financial services, mortgage lending, loans, credit products, credit cards, and retail.

 

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Customer Service Education Requirements

Category: Banking Careers

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