BPO Career


Career Description:

A career in a BPO industry involves continuous interaction with customers to hear and resolve their issues and concerns. Various forms of career opportunities are available in the BPO firms. The key skills necessary for any position in a BPO or call centre firm includes good customer service skills, patience, good listening skills, and ability to maintain composure and deliver all work as per deadlines.

How to become a BPO Professional:

To become a BPO professional, a minimum level of education is sufficient. Anyone with a Bachelor’s degree in any stream of education combined with the skills as listed above can qualify to apply for the position of a BPO professional. For entry level positions, work experience is not needed but preferred. However for higher level positions in a BPO firm, employers generally look to hire experienced candidates.

BPO Career courses, training, programs:

Many training programs and coaching institutions train students on jobs for the BPO industry. Students who want to pursue a career in a BPO industry should get enrolled into these courses and develop all the relevant skills. Candidates who possess even a part time experience would find it greatly beneficial to get selected for the position of a BPO professional.

BPO Career schools/colleges, education:

Many colleges and schools all throughout the United States are available that teach courses to make students capable for the BPO industry. These courses are very beneficial and are updated every year according to the BPO business sector requirements.

Top 5 colleges/universities:

Sanford – Brown University

Herzing University

ITT Technical Institute

Jones International University

Capella University

BPO job opportunities, salaries/pay, recruitment:

Candidates who want to become BPO professionals can find relevant job opportunities in the popular industries like banking call centers, health care, insurance, etc. Candidates who have 1-4 years of relevant work experience would be preferred over others. Generally BPO professionals are paid hourly wages and are given shifts in employment. The annual salary of a BPO professional can be anything between $19,000 and $38,000.

Category: Call Center Careers

Comments (2)

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  1. parveen garg says:

    well i m parveen i m under graduation.i live in ludhiana & i want a job in call center sec.pls guide me .

  2. vijeet mishra says:

    my name is vijeet mishra …
    and i want to know , what are the various career options in bpo industry after b.c.a. …
    regards …. VIJEET MISHRA …. 9279116242

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