Call Center Agent Career


A Call Center Agent responds to calls from consumers of a particular business looking for assistance. Some Call Center Agents even make telephone calls to potential consumers in order to promote products or services from an employing business organization. Call Center Agents are assigned targets based on the number of calls or the number of hours served.

Pursuing a Career as a Call Center Agent

You can pursue a career as a Call Center Agent, if you are comfortable working hour after hour talking to people on the telephone. It may sound easy but you would really have to engage your audience on the telephone and would require very good verbal and communication skills. You would also have to be very precise and convincing to make the maximum impact on your audience within the duration of a telephone call. To work as a Call Center Agent, you would need to have a lot of patience, as you would have to work under a lot of stress and pressure.

Call Center Agent Career: Qualification, Courses, Training

There are no particular requirements for becoming a Call Center Agent, except for prior work experience and good communications and selling skills. However, a High School Diploma is the minimum a call center would be looking for in candidates looking to become Call Center Agents. Higher qualification such as a Bachelor’s degree could help them reach supervisory positions. Specialized training is required for Call Center Agents which is usually offered within the Call Centers they are required to work in.

Call Center Agent Career: Schools, Colleges, Universities

Call Center Agents can count the following call center training institutes to be the best they can find in the United States.

  • Call Center Training Solutions, Plantation, FL
  • Call Center Learning Institute, Belgrade, MO
  • Customer Operations Performance Center Inc., Austin, TX
  • International Customer Management Institute, Colorado Springs, CO
  • The Resource Center for Customer Service Professionals, Western Springs, IL

Call Center Agent Career: Job Opportunities, Salaries and Recruitment

Call Center Agents would enjoy plenty of employment opportunities in the years to come. According to the figures released by the Bureau of Labor Statistics, the employment growth for Call Center Agents is expected to be 18% for the period 2008-2018. the mean wages for On average, Call Center Agents work on a wage of $14.36 per hour.

Category: Call Center Careers

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