Call Center Director Career

Call Center Directors are professionals who are responsible for the establishment and installation of the machines at a call center and also for recruiting the appropriate salespersons. Call Center Directors are responsible for the smooth operations of a call center, dealing with business clients and making sure that the supervisors and the agents are working properly to meet the set sales goals.

Pursuing a Career as a Call Center Director

You need to have experience in call center management in order to be qualified for a career as a Call Center Director. Call Center Directors are required to have a good understanding of how a call center works and need to know how exactly the workforce should be managed and directed at a call center. A Call Center Director needs to have good leadership skills and must ensure a suitable workplace environment to get the most out of the workforce. You must be good at organizing and multitasking as well.

Call Center Director Career: Qualification, Courses, Training

For being qualified to become a Call Center Director, you need to have related professional experience more than anything else, but as a formal educational qualification, most employers would require a Bachelor’s degree in Business Administration further than at least a High School Diploma, if the requirement is waived. Aspiring Call Center Directors should try to gain as much experience in a Call Center as they can, hopefully making it to the supervisory level.

Call Center Director Career: Schools, Colleges, Universities

Call Center Directors should find the following call center training institutes and business schools to be the best across the United States.

  • Stanford University, Graduate School of Business, Stanford, CA
  • Harvard University, Harvard Business School, Boston, MA
  • Massachusetts Institute of Technology, Cambridge, MA
  • Call Center Training Solutions, Plantation, FL
  • Call Center Learning Institute, Belgrade, MO
  • Customer Operations Performance Center Inc., Austin, TX

Call Center Director Career: Job Opportunities, Salaries and Recruitment

The statistics from the BLS point towards growth in the positions for Call Center Directors, which is encouraging given its level in the hierarchy of a Call Center establishment. The positions for Call Center Directors are expected to increase by no less than 5% for the period 2008-2018. Call Center Directors are paid handsomely and earn within the average range of $73,000 to $124,000 per annum.

Category: Call Center Careers

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