Call Center Office Manager Career


Call Center Office Managers are responsible for the smooth operations at a call center. They are responsible for the supervision of everyday work activities. They are responsible for the call center workforce to complete their responsibilities. They also perform supervisory duties and are responsible for the training of call center employees. Furthermore, they monitor and record call center data for performance evaluation.

Pursuing a Career as a Call Center Office Manager

If you are already working in a Call Center the you could start aiming for the position of Call Center Office Manager. Call Center Managers need to be familiar with and since usually these professionals have served as a Call Center Agent already, they know what challenges their subordinates face most of the time. They must be familiar with the telecommunication software and employee database tools such as Siebel and IEX and must know how to analyze call center data.

Call Center Office Manager Career: Qualification, Courses, Training

Employers would prefer Call Center Office Managers to have nothing less than a Bachelor’s Degree, preferably in Business Administration or a related discipline. However, experienced call center personnel could be offered the position without this educational requirement, but most of the time a High School Diploma is the minimum requirement. Call Center Office Manager need to have very sound understanding of the details of the call center operations, so for most part there is no easy way of getting to this position than gaining sufficient experience. .

Call Center Office Manager Career: Schools, Colleges, Universities

The following management schools and call center training institutes are the best options for Call Center Office Managers.

  • Stanford University, Graduate School of Business, Stanford, CA
  • Harvard University, Harvard Business School, Boston, MA
  • Massachusetts Institute of Technology, Cambridge, MA
  • Call Center Training Solutions, Plantation, FL
  • Call Center Learning Institute, Belgrade, MO
  • Customer Operations Performance Center Inc., Austin, TX

Call Center Office Manager Career: Job Opportunities, Salaries and Recruitment

As per the projections published by the Bureau of Labor Statistics, Call Center Office Managers are expected to enjoy growth in career opportunities from 2008 to 2018, with no less than 5% of employment growth expected for the period. Call Center Office Managers earn within the range of $38,000 to $59,000 on average per year.

Category: Call Center Careers

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