Call Center Operations Manager Career


Call Center Operations Managers supervise the operational activities of a call center and are responsible for ensuring that the call center targets are being met. These professionals supervise the Call Center Representatives. They report to the senior management about the performance of the team and are assigned the task of leading the call center employees for the performance of their duties. They collect and monitor call volume and other technical information to help evaluate the performance of the call center. They are also assigned the task of selecting and training call center employees.

Pursuing a Career as a Call Center Operations Manager

You can become a Call Center Operations Manager if you are an experienced telesales employee. For working as a Call Center Operations Manager, you would have to lead the team from the front by displaying great customer interaction skills yourself, must be able to multitask and must be able to handle the work under stress. You must also be well familiar with the call center software and must be able to carry out the analysis of technical data effectively.

Call Center Operations Manager Career: Qualification, Courses, Training

To qualify for the position of Call Center Operations, you would be required to have at least a Bachelor’s degree most preferably in Business Administration or any other but related discipline. But even more important than that is the hands on experience in a call center, without which you will not be eligible for the position. Sometimes experienced professionals are selected for the position without holding a Bachelor’s degree.

Call Center Operations Manager Career: Schools, Colleges, Universities

The following management schools and call center institutes could be the most suitable for the education and training of Call Center Operations Manager.

  • Stanford University, Graduate School of Business, Stanford, CA
  • Harvard University, Harvard Business School, Boston, MA
  • Massachusetts Institute of Technology, Cambridge, MA
  • Call Center Training Solutions, Plantation, FL
  • Call Center Learning Institute, Belgrade, MO
  • Customer Operations Performance Center Inc., Austin, TX

Call Center Operations Manager Career: Job Opportunities, Salaries and Recruitment

The employment opportunities could increase for Call Center Operations Managers from the year 2008 to 2018, as these positions are expected to increase by 5% for the given period, according to the US Bureau of Labor Statistics. The earnings of Call Center Operations Managers vary between $38,000 and $59,000 per year on average.

Category: Call Center Careers

Comments (1)

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  1. I want more points to follow to become a operation manager.

    best regards

    Mohammed Al Halwachi
    Front line team leader

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