Call Center Project Manager Career

A Call Center Project Manager is the professional in charge of the operations of a call center, the supervision  of the activities of call center employees and is responsible to ensure good performance. Call Center Project Managers should be experts in telesales and customer interaction, so that they can work as guides to other Call Center Representatives. They must be aware of the specific and broad goals of the call center to analyze the performance of the team through technical data.

Pursuing a Career as a Call Center Project Manager

You can aspire for the position of Call Center Project Manager if you have been working for a call center for a while. For beginners, you need to be employed in a call center and get trained to get as much experience under your belt as possible. You need to study details of telesales and customer services in order to build your customer interaction and communication skills required for a Call Center Project Manager. Apart from being a motivational leader and trainer, you would have to be analytical and critical to evaluate the performance of your team. You must be familiar with the professional software and must analyze the technical data for management decisions.

Call Center Project Manager Career: Qualification, Courses, Training

The requirements for becoming a Call Center Project Manager are to have a Bachelor’s degree in Business Administration or a related discipline, apart from experience in telesales. Sometimes very experienced telesales professionals are selected for the position waiving the college degree condition, but even in that case most employers require a High School Diploma. Other training criteria include sound understanding of call center operations and software.

Call Center Project Manager Career: Schools, Colleges, Universities

The following management schools and call center training institutes could offer the best educational and training foundation for Call Center Project Managers.

  • Stanford University, Graduate School of Business, Stanford, CA
  • Harvard University, Harvard Business School, Boston, MA
  • Massachusetts Institute of Technology, Cambridge, MA
  • Call Center Training Solutions, Plantation, FL
  • Call Center Learning Institute, Belgrade, MO
  • Customer Operations Performance Center Inc., Austin, TX

Call Center Project Manager Career: Job Opportunities, Salaries and Recruitment

The opportunities are expected to grow for the position of Call Center Project Managers, as employment growth is expected to be 5% for the period 2008-2018. Call Center Project Manager could earn a minimum average of $38,000 to a maximum average of $59,000 per annum.

Category: Call Center Careers

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