Call Center Sales Manager Career


Call center sales managers have a very challenging job as they need to create a fine balance between call center operations and sales and marketing. They have to run and manage daily operations of a call center using resources at hand and at the same time show profitable growth or sales. As a call center sales manager, one has to liaise with businesses and ensure that their team is able to meet all performance targets.

How to become a Call Center Sales Manager:

One can pursue a call center sales manager career if he or she has certain inherent qualities like leadership skills, delegation of work, motivation to team members and basically be a team player. A call center manager also needs to have strong interpersonal and communication skills as they have to deal with clients as well as employees or team members. The minimum educational requirement is a graduate degree in almost any discipline although a specialist degree will be an added advantage.

Call Center Sales Manager career courses, training, programs:

If one wishes to pursue call center sales manager career then the basic education is a graduate degree with specialization in any or all of these subjects: business, management, accounting, finance, computer science, and marketing. One can enroll in a bachelor of business management or business administration program at one of the top 100 b-schools in the world or in the US.

 Call Center Sales Manager career schools/colleges, education:

A bachelor of business management or business administration program will create the necessary knowledge and skill sets required to pursue a call center sales manager career. Some of the specialization areas in this bachelor program include: accounting, economics, marketing, business law and ethics, finance, operations management, management information systems, and organizational behavior among others.

Top 5 colleges/universities:

University of Arkansas-Fayetteville (Walton)

George Washington University

University of Missouri-Columbia (Trulaske)

University of South Carolina (Moore)

University of Georgia (Terry)

Call Center Sales Manager job opportunities, salaries/pay:

The average salary for a call center sales manager in the USA varies from $34,000 to $78,000 annually. According to the Bureau of Labor Statistics, the median expected salary for call center sales manager is $73,769 annually.

Category: Call Center Careers

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