Call Center Supervisor Career


Call Center Supervisors are professionals who are assigned the responsibility of supervising the workforce at a call center and ensuring that the everyday operations are carried out properly. Call Center Supervisors monitor the performance of their team and make efforts to meet the assigned sales or call volume targets. They are required to select and train workforce and to lead them in the execution of their job responsibilities.

Pursuing a Career as a Call Center Supervisor

You could pursue a career as a Call Center Supervisor, if you understand how a call center works and understand what it takes to lead junior call center employees. You need to be an experienced call center representative yourself and you need to be good at your communications and customer service skills. You should be an expert of call center operations and must be familiar with the telecommunications software to be able to train others. You must also have the ability to interpret technical call center data for better decision making and performance evaluation.

Call Center Supervisor Career: Qualification, Courses, Training

Call Center Supervisors are selected on the basis of their practical work experience at a call center and their performance. They are also required to hold a Bachelor’s Degree in Business Administration or a discipline rated to that. However, candidates with a lot of experienced may be considered for the position even if they do not qualify as far as the educational requirement is concerned.

Call Center Supervisor Career: Schools, Colleges, Universities

Call Center Supervisors could launch their career by considering the following institutions, which are the best Business and call center training schools in America.

  • Stanford University, Graduate School of Business, Stanford, CA
  • Harvard University, Harvard Business School, Boston, MA
  • Massachusetts Institute of Technology, Cambridge, MA
  • Call Center Training Solutions, Plantation, FL
  • Call Center Learning Institute, Belgrade, MO
  • Customer Operations Performance Center Inc., Austin, TX

Call Center Supervisor Career: Job Opportunities, Salaries and Recruitment

The prospects for Call Center Supervisors are indicated by the employment change projections from the US Bureau of Labor Statistics, which are 5% employment change from the year 2008 to 2018. The annual salary range for Call Center Supervisors is from $38,000 to $59,000.

Category: Call Center Careers

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