Call Centre Agent Career


Career Description:

The function of a call centre agent is to get acquire skilled employees in the call centre and staff the call centre appropriately. The call centre department is responsible for handling customer complaints and queries and resolving them appropriately within the scheduled time frame. So the call centre must hire able call centre executives for resolving different kinds of customer complaints. This is facilitated by a call centre agent.

How to become a Call Centre Agent:

To become a call centre agent, there is no definite qualification that is mandatorily imposed by employers. But the general skills that a call centre agent should posses are ability to select the right candidates according to the requirements, good communication skills, and excellent coordination skills.

Call Centre Agent Career courses, training, programs:

Many training programs that are run independently offer full time and part time courses that students can opt from. They teach all the relevant skills so that candidates are well equipped to handle all the responsibilities of a call centre agent in an effective manner.

Call Centre Agent Career schools/colleges, education:

There are a few colleges and universities as listed below that provide the best education for students to become adept as a call centre agent. They teach the skills and knowledge required for the job, language communication skills, and improves their listening skills and ability to handle work under pressure.

Top 5 colleges/universities:

Virginia College

ITT Technical Institute

Bryant & Stratton College

University of Phoenix

Jones International University

Call Centre Agent job opportunities, salaries/pay, recruitment:

Candidates who aspire to become call centre agents can find innumerable opportunities to work in sectors like banking, call centre, health care, insurance, customer service firms, customer relationship management firms, etc. Employers prefer candidates with a minimum of 1-4 years of relevant work experience. According to the salary estimates by Pay Scale, the annual salary of a call centre agent can be between $19,000 and $38,000 with the median salary being approximately $25,000 per year.

Category: Call Center Careers

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