Call Centre General Manager Career

A Call Centre General Manager runs the day to day operations, performance and productivity of a call center. They are involved in the establishment of a call centre premises and the installment of the equipment for the necessary operations. Call Centre General Managers work in close coordination with the team supervisors to keep an eye on the quality of the performance and evaluate it in relation to the targets.

Pursuing a Career as a Call Centre General Manager

You need to be experienced in terms of your knowledge of call centre operations and must have good leadership and communication skills to become a Call Centre General Manager. You would have to oversee the overall performance of the call center, so you need to pay close attention to detail and need to direct your subordinates for better performance.

Call Centre General Manager Career: Qualification, Courses, Training

For becoming a Call Centre General Manager, you need to hold a Bachelor’s Degree in Business Administration or a related field of study. For professional with vast experience and noticeable performance in a call centre could be declared exempt from educational qualification restrictions, depending on the preferences of the employing organizations.

Call Centre General Manager Career: Schools, Colleges, Universities

Some of the best business schools and call centre training institutes recommended for Call Centre General Managers are as follows.

  • Stanford University, Graduate School of Business, Stanford, CA
  • Harvard University, Harvard Business School, Boston, MA
  • Massachusetts Institute of Technology, Cambridge, MA
  • Call Center Training Solutions, Plantation, FL
  • Call Center Learning Institute, Belgrade, MO
  • Customer Operations Performance Center Inc., Austin, TX

Call Centre General Manager Career: Job Opportunities, Salaries and Recruitment

Considerable opportunities are expected for this managerial position, as the employment for Call Centre General Managers is projected to grow by 5% for the period 2008-2018, following the figures from the US Bureau of Labor Statistics. Call Center Managers are compensated somewhere between $38,000 and $59,000 on average annually.

Category: Call Center Careers

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