Call Centre Manager Career


Career Description:

The role of a call centre manager is very useful to carry out the business processes in a call centre in a streamlined and effective manner. The main aim of the call centre manager is to hire able professional for various roles of call centre like call centre representative, call centre supervisor, call centre telemarketing executives, etc and train them well so that they can individually conduct their responsibilities with ease.

How to become a Call Centre Manager:

To become a call center manager, candidates should have at least 4-5 years of relevant experience in the field of BPO and call centre. No formal education qualification is mandatory. However students should take up graduation in any field and then support it with management education. Candidates should have good understanding of call centre operations and should run it with good managerial skills.

Call Centre Manager Career courses, training, programs:

Many courses and training programs are available that train students appropriate for the job of a call centre manager. Students should develop real time experience by doing live projects and internships in call centers. Those who have rich experience in this field are ideal choice for the position of a call centre manager.

Call Centre Manager Career schools/colleges, education:

Students should choose the best colleges and universities in the United States to be dexterous at the job of a call centre manager. Some of the best known schools, colleges, and universities are listed below.

Top 5 colleges/universities:

Jones International University

South University Online

University of Phoenix

Kaplan University

Bryant & Stratton College

Call Centre Manager job opportunities, salaries/pay, recruitment:

Candidates can find opportunities to work as call centre managers in sectors like banking, health care, financial services, insurance, etc. According to the salary estimates of National Salary estimates and released by Pay Scale, the annual compensation of a call centre manager ranges between $33,000 and $82,000 with the median salary per year being about $56,000.

Category: Call Center Careers

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