Call Centre Representative Career


Career Description:

A call centre representative is a critical function in a call centre department of an organization. He or she is responsible to conduct various activities in a call centre with effectiveness. The call centre representative is responsible for handling customer complaints by listening to their problems, assuring them of solution in due time, and resolving them appropriately. Candidates should be able to keep their calm and handle even the agitated and unsatisfied customers.

How to become a Call Centre Representative:

There is no formal education that can make a candidate eligible to apply for the role of a call centre representative. Candidates should at least possess a Bachelor’s degree in any stream of education and then take up training programs that make them skilled at the job. Candidates should have an overall personality, good customer service skills, communication skills, listening skills, and ability to deliver work under due deadlines.

Call Centre Representative Career courses, training, programs:

Many courses are provided by training centers that prepare students for the role of a call centre representative. They also assist the students who are qualified to become able call centre representatives to look for employment opportunities by tying up with call centre or BPO firms.

Call Centre Representative Career schools/colleges, education:

Various colleges and schools in the US provide courses that are relevant and useful for the position of a call centre representative. Students should pursue these courses and make use of all the knowledge being taught to apply them in real life situations.

Top 5 colleges/universities:

Arizona State University

University of the Rockies

North central University

Southern New Hampshire University

Saint Joseph’s University

Call Centre Representative job opportunities, salaries/pay, recruitment:

There is no dearth of employment opportunities for candidates who possess the relevant work experience and skills to become call centre representative. Most of the job openings for this position are open in call centre firms, BPO firms, banking and insurance call centre firms, etc. The annual compensation of a call centre representative is between $20,000 and $40,000. Most of the call centre firms pay hourly wages to their representatives.

Category: Call Center Careers

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