Call Centre Service Specialist Career


Career Description:

The job of a call centre service specialist is to handle technical issues like handling emails from customers and replying to them, making telephone calls and receiving telephone calls, resolving generic customer issues, and directing customer calls to the appropriate executives. Candidates should be well aware of call centre operations and should be knowledgeable about products and services of the company.

How to become a Call Centre Service Specialist:

To become a call centre service specialist, candidates should preferably have technical knowledge in computers, and detailed knowledge of business deliverables. Apart from this, employers prefer candidates who have served the call centre industry for at least 3-4 years. Candidates who have good analytical skills and excellent customer services skills will be preferred over others. These traits will be tested during the interview process.

Call Centre Service Specialist Career courses, training, programs:

There are many courses and training programs that equip students with the necessary skills to make them effective call centre service specialists. Students should look for live projects and apprenticeship opportunities to get hands on experience.

Call Centre Service Specialist Career schools/colleges, education:

There are many colleges and universities that help students nurture their customer service skills, technical skills, and analytical skills. These institutes combine theoretical and practical aspects of the subject and equip students with all the necessary skills to be able to perform all the job responsibilities well.

Top 5 colleges/universities:

Le Cordon Bleu

Arizona State University

Strayer University

North Central University

Southern New Hampshire University

Call Centre Service Specialist job opportunities, salaries/pay, recruitment:

Candidates who want to become a call centre service specialist can find many job openings in sectors like retail, banking, insurance, retail consumer services, health care, etc. According to the salary estimates of National Salary data and released by Pay Scale, the annual compensation of a call centre service specialist ranges between $20,000 and $47,000 with the median salary being around $36,000 per year.

Category: Call Center Careers

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