Call Centre Supervisor Career


Career Description:

A Call centre supervisor is responsible for overseeing the call centre activities so that they are performed well and good customer service is ensured. The call centre supervisor is responsible for hiring suitable candidates are different roles, training them appropriately with all the necessary skills, testing their abilities, and allocating them projects. They review the call centre operations periodically and take necessary review procedures.

How to become a Call Centre Supervisor:

To become a Call centre supervisor, candidates need to enroll into Bachelor’s degree courses in any stream of education. Then they should take specialized training to develop skills like good supervision, excellent communication, customer relationship building, good coordination skills, etc. Candidates need to definitely possess prior work experience in call centre department to become a Call centre supervisor.

Call Centre Supervisor Career courses, training, programs:

Students who are interested to become Call centre supervisors may join various training institutes that boast of providing skills that are suitable to become able Call centre supervisors. They train students on the job related responsibilities and how to handle various types of customers and resolve their complaints.

Call Centre Supervisor Career schools/colleges, education:

Candidates who want to become Call centre supervisors should preferably join the best colleges and universities as specified below to get the best education and infrastructure support to become efficient Call centre supervisors.

Top 5 colleges/universities:

Le Cordon Bleu

Liberty University

Arizona State University

Capella University

Saint Joseph’s University

Call Centre Supervisor job opportunities, salaries/pay, recruitment:

Interested candidates who would like to pursue the career of a call centre supervisor could look for job openings in fields like telecom, banking and insurance, broadband provider service firms, and call centre firms. According to the salary estimates of National Salary data and released by Pay Scale, the annual compensation of a call centre supervisor ranges from $28,000 to $56,000 with the median salary being approximately $40,000.

Category: Call Center Careers

Leave a Reply


4 × six =