Call Centre Team Leader Career


Career Description:

A Call centre team leader is responsible for handling one or more teams and supervising individual responsibilities of the personnel in the team so that the combined goals are achieved with appropriate quality under the scheduled timelines. They assign tasks to the team members according to their skill and expertise and then review them for giving necessary feedback. A call centre team leader must report to a call centre manager.

How to become a Call Centre Team Leader:

To become a call centre team leader, candidates must have at least 2-3 years of call centre experience as a representative so that the roles and responsibilities are clearly understood. Candidates should at least be graduates with good grades. They should develop good supervisory skills, coordination skills, and communication skills in order to perform their responsibilities well.

Call Centre Team Leader Career courses, training, programs:

Multiple training and coaching institutes train students to become good call centre team leaders. The students should have good team skills, should be able to manage and inspire the team well, should resolve all employee concerns in the team, and help personnel deal with tough customers.

Call Centre Team Leader Career schools/colleges, education:

Various colleges and universities in the United States provide students the best training and knowledge to become efficient call centre team leader. Their coursework is designed in such a manner so as to help the candidates apply the theoretical concepts while actually dealing with employees and customers.

Top 5 colleges/universities:

Liberty University

University of the Rockies

North Central University

Southern New Hampshire University

Saint Joseph’s University

Call Centre Team Leader job opportunities, salaries/pay, recruitment:

Aspirants who want to become call centre team leader will find multiple openings in fields like insurance, call centers, customer service solutions, manufacturing and distribution, and financial services. According to the salary estimates by Pay Scale, the annual compensation of a call centre team leader ranges from $20,000 to $52,000.

Category: Call Center Careers

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