Call Centre Training Manager Career


Career Description:

Employees in a call centre are to be trained so that they understand their job responsibilities well and they can perform their responsibilities well. Since no mandatory education is defined, candidates at various positions in a call centre must be trained appropriate to their roles. This is the job of a call centre training manager. A call centre training manager understands the training requirements of personnel at different levels and designs content that suits the requirements well.

How to become a Call Centre Training Manager:

To become a call centre training manager, candidates should understand the business requirements of a call centre and be adept at hiring able trainers for different skill building like communication skills, customer handling skills, etc. Although no formal education is needed, students with at least a graduation degree in any field and preferably a post graduation in marketing are preferred for the role.

Call Centre Training Manager Career courses, training, programs:

Various training programs equip aspiring candidates with the skills to be an able call centre training manager. The skills to be developed are ability to develop training material for skill building of various call centre employees, and administering them via educated training faculty.

Call Centre Training Manager Career schools/colleges, education:

Many schools and colleges train students on skills like managerial skills, content designing and building skills, coordination skills, etc. However students who undertake apprenticeships and have worked previous in the training department of the call centre are generally preferred.

Top 5 colleges/universities:

Jones International University

South University Online

University of Phoenix

Kaplan University

Bryant & Stratton College

Call Centre Training Manager job opportunities, salaries/pay, recruitment:

Candidates who are interested to pursue the career of a call center training manager can find job openings in industries like manufacturing and distribution, telecom, telephone, software development firms, etc. The salary of a call centre training manager ranges from $31,000 to $71,000 per year.

Category: Call Center Careers

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