Call Centre Workforce Scheduler Career


Career Description:

A call centre workforce scheduler is a professional who allocates work schedule to different call centre representatives. He assigns the duties and shifts to the call centre representatives according to the business requirements and the candidate’s preferred timings. He oversees proper staffing of the call centre at all times during the day so that customer queries can be immediately handled and resolved.

How to become a Call Centre Workforce Scheduler:

To become a call centre workforce scheduler, candidates need to preferably have prior experience in this job. Employers generally would expect to hire candidates with a minimum qualification of a Bachelor’s degree followed with a full time or part time relevant work experience. Candidates should possess good organization skills and coordination skills to perform their job responsibilities as a call centre workforce scheduler well.

Call Centre Workforce Scheduler Career courses, training, programs:

Necessary courses to become able call centre workforce schedulers are conducted by various types of training programs. These programs are designed in various formats like full-time or part-time. They train students on the necessary skills by teaching them call centre operations and providing knowledge on how to organize time schedule for various call centre activities.

Call Centre Workforce Scheduler Career schools/colleges, education:

Students can opt for schools and colleges throughout the US that claim to provide the best education in the world. The top schools and colleges that train students to become good call centre workforce schedulers are given below.

Top 5 colleges/universities:

Kaplan University

Bryant & Stratton College

Sanford – Brown University

Virginia College

Penn Foster Career School

Call Centre Workforce Scheduler job opportunities, salaries/pay, recruitment:

Those candidates who would like to become call centre workforce schedulers should look for opportunities to work in sectors like insurance, telecom, banking, digital cable and broadband providers, etc. According to the estimates by Pay Scale, the annual compensation of a call centre workforce scheduler ranges from $28,000 to $56,000 with the median salary being about $38,000 per year.

Category: Call Center Careers

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