Contact Center Outbound Specialist Career


The role of a contact center outbound specialist can be categorized under customer service as well as sales. As a contact center outbound specialist, one is responsible for contacting existing and prospective customers in a bid to introduce company products and services to them. They need to achieve target number of calls in a day and refer prospects to the sales team. They act as a bridge between the company and the customer.

How to become a Contact Center Outbound Specialist:

If one wants to pursue contact center outbound specialist career then all they require is a bachelor’s degree in any discipline. Some of the primary skill sets required to excel in this career include excellent communication skills, knowledge of information and technology, a will to produce tangible results, can handle challenges of problem solving, and a passion for sales.

Contact Center Outbound Specialist career courses, training, programs:

The basic educational requirement to pursue inbound contact center outbound specialist career is bachelor’s degree in any discipline. One can even opt for a certification course in basic computer skills, which will help them to work with Microsoft Windows and Excel. They should possess experience and knowledge of data entry operations, which will be an advantage during job interviews.

Contact Center Outbound Specialist career schools/colleges, education:

In order to successfully pursue contact center outbound specialist career, one needs to complete their undergraduate program from any discipline. One can even opt for a bachelor of computer science degree, which will provide them with an edge over those following an undergraduate program in arts. Alternatively, a basic course in computer applications will also be helpful.

Top 5 colleges/universities:

University of Maryland-College Park

Brown University

Purdue University-West Lafayette

University of California-Irvine

University of Minnesota-Twin Cities

Contact Center Outbound Specialist job opportunities, salaries/pay:

The average salary for contact center outbound specialist in the USA varies from $23,000 to $42,000 annually. According to the Bureau of Labor Statistics, the median expected salary for contact center outbound specialist is $29,000 annually.

Category: Call Center Careers

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