CRM Manager Career

The roles of CRM Managers vary in different organizations depending on the type of their business. To sum it up, CRM Managers look after the customer services area of an organization and meet people frequently for business. CRM Managers could maintain customer accounts for a business and could also lead a team of Customer Service Representatives in a call center. CRM Managers are responsible that the Customer Services department of an organization or their team is working efficiently and effectively in guiding the customers and evaluate the performance.

Pursuing a Career as a CRM Manager

You can pursue a career as a CRM Manager if you are an experienced customer services professional and have good communications and interpersonal skills. As a CRM Manager, you would also work as a leader for your team and need to guide and motivate them to guide customers more effectively. CRM Managers need to have a cheerful and amiable character and must be able to deal with all kinds of customers effectively, especially irate customers who could offend someone who is not a well seasoned customer service professional. CRM Manager at call centers must be familiar with the operations and must be able to monitor and analyze the technical data for performance evaluation.

CRM Manager Career: Qualification, Courses, Training

In order to become a CRM Manager, you need to hold a Bachelor’s Degree in Business Administration and must have considerable work experience in customer services. Experienced professionals could be selected regardless of educational qualification.

CRM Manager Career: Schools, Colleges, Universities

CRM Managers could find the following business schools and call center training institutes useful as a few examples of where they need to launch their career from.

  • Stanford University, Graduate School of Business, Stanford, CA
  • Harvard University, Harvard Business School, Boston, MA
  • Massachusetts Institute of Technology, Cambridge, MA
  • Call Center Training Solutions, Plantation, FL
  • Call Center Learning Institute, Belgrade, MO
  • Customer Operations Performance Center Inc., Austin, TX

CRM Manager Career: Job Opportunities, Salaries and Recruitment

CRM Managers can expect some growth in the employment opportunities as according the US Bureau of Labor Statistics, a growth of 5% is expected from 2008 to 2018 for these positions. The annual average salary earned by CRM Managers is $43,700.

Category: Call Center Careers

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