Customer Service Career

Professionals with a career in Customer Service work in a call center that receives calls from the customers of a business who are looking for assistance about the services or products of a business or want help of technical or non-technical nature for the resolution of problems. Customer Service professionals work in fixed shifts and must possess all the resources and knowledge required to guide the customers calling in.

Pursuing a Career as a Customer Service Career

You can pursue a career as a Customer Service professional if you have good communications and verbal skills. You should be able to communicate on the telephone with clarity and must be able to listen to others carefully in order to understand and resolve their problems. Customer Service professionals could also encounter irate customers, who they need to deal with in a calm and cheerful manner. They work in shifts but may have to follow irregular hours at time. Customer Service professionals could be hired by corporations or independent call centers.

Customer Service Career: Qualification, Courses, Training

There are no particular requirements as far as the selection for the position of Customer Service Executives is concerned and the qualification standards could vary with the industry and particular employer. However, most employers would require a High School Diploma. Nevertheless, necessary professional training for the performance of their responsibilities is required. For Customer Service Executives who work in a call center, professional call center training is mandatory regardless of the fact whether they will work for a corporation or a call center facilitating another business.

Customer Service Career: Schools, Colleges, Universities

Those who are looking for a career in Customer Service could find the following call center training institutes suitable for their professional needs.

  • Call Center Training Solutions, Plantation, FL
  • Call Center Learning Institute, Belgrade, MO
  • Customer Operations Performance Center Inc., Austin, TX
  • International Customer Management Institute, Colorado Springs, CO
  • The Resource Center for Customer Service Professionals, Western Springs, IL

Customer Service Career: Job Opportunities, Salaries and Recruitment

As per the projections made by the Bureau of Labor Statistics, the positions in Customer Service could grow by no less than 18% from 2008 to 2018. On average, Customer Service Professionals make $14.36 on an hourly basis.

Category: Call Center Careers

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