Customer Service Executive Career

A Customer Service Executive is a professional who offers guidance to the customers of a particular business in order to help them utilize its products or services in a better way. These professionals are broadly divided into retail and non-retail businesses, with those who interact with customers directly and those who guide customers over the telephone. These professionals also guide the customer to solve any technical or non-technical issues they may experience.

Pursuing a Career as a Customer Service Executive Career

You can be a good Customer Service Executive If you have excellent communication skills and are comfortable in talking to a number of customers on the telephone. Customer Service Executives need to be patient and must maintain a cheerful tone while speaking to the customers, even when they are encountering angry calls. They should be good at hearing and understanding the problem of the customer.

Customer Service Executive Career: Qualification, Courses, Training

To become a Customer Service Executive, you do not need any particular educational requirements other than a High School Diploma. However, higher educational qualification could only help you to advance in your career. Professional training is more important for this position. Although Customer Service Executives receive informal on the job training but you could join a call center training institute to gain some experience on your  own.

Customer Service Executive Career: Schools, Colleges, Universities

The following are some of the best Call Center Training institutions across the United States for Customer Service Executives.

  • Call Center Training Solutions, Plantation, FL
  • Call Center Learning Institute, Belgrade, MO
  • Customer Operations Performance Center Inc., Austin, TX
  • International Customer Management Institute, Colorado Springs, CO
  • The Resource Center for Customer Service Professionals, Western Springs, IL

Customer Service Executive Career: Job Opportunities, Salaries and Recruitment

With an expected increase of 18% in the positions of Customers Service Executives, the opportunities in the economy for these professionals will be fairly healthy from the year 2008 to 2018as far as the statistics from the BLS are concerned. They earn an hourly wage of $14.36 on average.

Category: Call Center Careers

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