Customer Service Manager Career


Customer Service Managers are professionals who are responsible for the proper function of the Customer Service department and ensure that the customers making enquiries or complaints are guided in proper manner. They need to motivate their team for delivering a pleasant user experience. They are also in charge of the management and establishment of equipment if they work in a call center.

Pursuing a Career as a Customer Service Manager

If you have a passion for meeting new people and helping them out with their problems and are an experienced professional who has worked in Customer Service, then you would be at home with becoming a Customer Service Manager. But these professionals have much more to look after than just guiding customers. They need to have good communications and problem solving skills themselves to lead by example. Furthermore, they need to be great leaders and motivators and must be able to multi-task in order to overcome the challenges of managing a Customer Service department.

Customer Service Manager Career: Qualification, Courses, Training

To fulfill the minimum requirements for the position of Customer Service Managers, you must have at least an Associate or Bachelor’s degree. However, not every organization may be too strict on counting on educational qualification, offering the position on the basis of the professional experience and the knowledge of the field. In case of a call center, the Manager must have a good understanding of how telecommunication software such as Blue Pumpkin. They need to monitor the activities of the team and direct subordinates on how to guide customers

Customer Service Manager Career: Schools, Colleges, Universities

Some of the best Marketing and call center training schools and other institutes across the United States are as follows.

  • Stanford University, Graduate School of Business, Stanford, CA
  • Harvard University, Harvard Business School, Boston, MA
  • Massachusetts Institute of Technology, Cambridge, MA
  • Call Center Training Solutions, Plantation, FL
  • Call Center Learning Institute, Belgrade, MO
  • Customer Operations Performance Center Inc., Austin, TX

Customer Service Manager Career: Job Opportunities, Salaries and Recruitment

The forecasts from the United States Bureau of Labor Statistics, the employment chances for Customer Service Managers are fairly healthy, with an employment change expected to be 5%. Customer Service Managers working in a retail setting earn an average of $35,310 per year, while of those working for the non-retail positions is $68,100 per year.

Category: Call Center Careers

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