Customer Services Specialist Career


Customer Services Specialists are professionals who are responsible for guiding customers of a business seeking assistance for some technical or non-technical issues or for soliciting information about the products, services or regulations of a business. Customer Services Specialists are required to satisfy the queries and complaints of the customers and to offer a favorable impression of the business on the mind of the customer.

Pursuing a Career as a Customer Services Specialist

In order to become a successful Customer Service Specialist, you need to be strong at your communications skills and must be trained to work at a call center. You need to be a very careful and good listener to be a good Customer Services Specialist and you must offer the solution to customers in as brief and concise a manner as possible. You need to be familiar with the telecommunications platform that you will be using and need to be trained for that. You should maintain a cheerful attitude and must handle calls from angry customers tactfully.

Customer Services Specialist: Qualification, Courses, Training

Your skills and abilities matter more than anything for the position of Customer Service Specialist. However, you will be required to hold at least a High School Diploma. But the qualification standards vary for Customer Service Specialists depending on the organization, industry and the nature of assistance required by the customers for a particular business.

Customer Services Specialist Career: Schools, Colleges, Universities

Customer Services Specialists could refer to the following call center training institutes for kicking off their careers.

  • Call Center Training Solutions, Plantation, FL
  • Call Center Learning Institute, Belgrade, MO
  • Customer Operations Performance Center Inc., Austin, TX
  • International Customer Management Institute, Colorado Springs, CO
  • The Resource Center for Customer Service Professionals, Western Springs, IL

Customer Services Specialist Career: Job Opportunities, Salaries and Recruitment

Customer Services Specialists will find a lot of opportunities waiting for them in the period 2008-2018, as the figures of employment changes projected by the US Bureau of Labor Statistics for the same period are no less than 18%. On an average, Customer Service Specialists earn an hourly wage of $14.36.

Category: Call Center Careers

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