Desktop Support Career


A desktop support specialist career is one where a technical professional has the necessary knowledge about various aspects of computer hardware and software and helps clients and customers solve problems related to that. In today age, almost every office has a computer which is used to file information and so different assignments. But with newer applications, updates, software and hardware parts, the complexity of the computer is also increasing.

Those employees or clients who do not have knowledge of how to operate the desktop, contact the desktop support department and a specialist assists them in solving the problem either on phone, online or by visiting him personally.

How to become a desktop support specialist:

In order to become a desktop support specialist, you have must good communication skills so that you can explain to the customer the various technicalities of how to solve any desktop-related problem. You must also get a degree or professional training on computer and the software installed in it so that you can help with repair, installation and troubleshooting work.

Desktop support career courses, training, programs:

There are some organizations which provide training to their employees and teach them the various aspects of desktop support. But you have a better chance of getting a job if you already know the basics of about computer and for that you can opt for an associate’s degree of bachelor’s degree in computer science or learn programing languages like A+.

Desktop support career schools/colleges, education:

There are many colleges and private technical institutes which provide regular and online training in desktop support.

Top 4 colleges/universities:

  • Capella University
  • University of Phoenix
  • DeVry University
  • Kaplan University

Desktop support career job opportunities, salaries/pay and recruitment:

The job outlook is good and employment is expected to go up 14%. The average annual salary is around $45,000, although it may increase as one gets more work experience.

Category: IT Careers

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