Inbound Call Center Agent Career


The role and responsibilities of an inbound call center agent revolves mainly around the call center customers. The primary responsibilities include answering calls professionally, responding and replying to customer inquiries, troubleshooting and resolving customer complaints, processing customer orders and applications, escalating priority issues to their superiors, and producing call reports. Inbound call center agent career is a high pressure job with its own set of rewards.

How to become an Inbound Call Center Agent:

If one wants to pursue inbound call center agent career then all they need is a bachelor’s degree in any discipline and excellent communication skills. They should also be proficient in computer applications and possess knowledge of working on basic computer programs like Microsoft Windows and Excel. Knowledge and experience in data entry operations will be an added advantage.

Inbound Call Center Agent career courses, training, programs:

The basic educational requirement to pursue inbound call center agent career is bachelor’s degree in any discipline. One can opt for Bachelor of Arts, science, or even commerce programs. Post completion of the bachelor’s degree program, one can even complete a certification course in basic computer skills as this will offer a distinct advantage during job interviews. Most call centers also provide their in-house training in customer skills and inbound call etiquette.

Inbound Call Center Agent career schools/colleges, education:

One can complete their undergrad degree from any discipline and follow it up with a basic course in computer applications. One can opt for a certification course in computer application or enroll for a bachelor’s program in computer science from a reputed institution.

Top 5 colleges/universities:

Carnegie Mellon University

Massachusetts Institute of Technology

University of Illinois-Urbana-Champaign

Princeton University

University of Wisconsin-Madison

Inbound Call Center Agent job opportunities, salaries/pay:

The average salary for an inbound call center agent in the USA varies from $21,000 to $36,562 annually. According to the Bureau of Labor Statistics, the median expected salary for inbound call center agent is $29,403 annually.

 

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Call Center Education Requirements

Category: Call Center Careers

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