Inbound Call Centre Career


Career Description:

An inbound call centre professional works to handle customer complaints by answering and responding to only the inbound calls. They provide the necessary information to the customers, listen to their problems, register their complaint, and troubleshoot them. The inbound call centre professionals are well aware of the products or services offered by the firm and all equipped to provide all information regarding them.

How to become an Inbound Call Centre professional:

To become an inbound call centre professional, students should at least be a graduate in any stream of education and complete it successfully with good grades. Employers generally are in the lookout for experienced candidates who have previously handled and resolved customer queries.

Inbound Call Centre Career courses, training, programs:

There are various training courses that teach how to answer customer calls and resolve all their complaints in a good manner. Candidates should be able to access the company database for all information on product or service related information. Hence they should possess good working knowledge of computers.

Inbound Call Centre Career schools/colleges, education:

There are various schools and universities in the United States that provide the best education to nurture the skills of students to make them effective inbound call centre professionals. They provide them practical exposure and live projects so that they gain the requisite hands on experience.

Top 5 colleges/universities:

Le Cordon Bleu

Arizona State University

Capella University

North central University

Southern New Hampshire University

Inbound Call Centre job opportunities, salaries/pay, recruitment:

Those candidates who wish to pursue the career of an inbound call centre professional could look for job openings in sectors like manufacturing and distribution call centre agencies, financial services firms, health care firms, telecom firms, call centre outsourcing firms, etc. According to the salary estimates in the United States, the annual compensation of an inbound call centre professional could vary between $23,000 and $36,000 per year with the median annual salary being about $29,000.

Category: Call Center Careers

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