Switchboard Operator Career


A Switchboard Operator is a professional who manages a telephone exchange switchboard and makes the connection for necessary incoming and outgoing calls. Switchboard operators are responsible that all the calls are transferred properly to the recipient lines and that they are available to respond to any queries made by any of the callers on the exchange. Switchboard operators are usually found employed in organizations where users require frequent operator assistance such as hotels, hospitals and other public institutes.

Pursuing a Career as a Switchboard Operator

You can become a Switchboard Operator if you are familiar with how a telephone switchboard works. You need to maintain a pleasant and cheerful manner when greeting the callers, even if a caller behaves rudely or irresponsibly. A professional Switchboard Operator should be able to deal with such situations with a lot of difficulty. You will obviously require good communications skills for the position and must be sure about how a telephone switchboard and fax machines work.

Switchboard Operator Career: Qualification, Courses, Training

In order to become a Switchboard Operator, you need to hold a High School Diploma at least. Usually these professionals are trained on the job, but having related work experience could significantly improve your chances for selection.

Switchboard Operator Career: Schools, Colleges, Universities

Switchboard Operators are trained informally on the job but they could find the necessary professional training from the following institutes.

  • Call Center Training Solutions, Plantation, FL
  • Call Center Learning Institute, Belgrade, MO
  • Customer Operations Performance Center Inc., Austin, TX
  • International Customer Management Institute, Colorado Springs, CO
  • The Resource Center for Customer Service Professionals, Western Springs, IL

Switchboard Operator Career: Job Opportunities, Salaries and Recruitment

The employment outlook for Switchboard Operators as per the forecasts from the Bureau of Labor Statistics is not too healthy. It is so because a decline in these positions is expected by no less than 11% for the period 2008-2018, the greatest reason for which is the increased use of automated telephone exchanges and call answering mechanisms. Switchboard Operators make an average sum of $24,220 per year.

Category: Call Center Careers

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