Telemarketing Manager Career


Telemarketing Managers are professionals responsible for the supervision of the telemarketing team at a call center. They are responsible for ensuring that the Telemarketers are performing their duties efficiently and effectively and that the sales targets are being met. They are experienced Telemarketers themselves and are also required to hire and train fresh workforce. They interact with customers regularly, guide subordinates and analyze technical data for performance evaluation that helps in management decision making.

Pursuing a Career as a Telemarketing Manager

You could become a successful Telemarketing Manager if you are an experienced Telemarketer and are familiar with the business of telesales in great detail. Telemarketing Managers often have to lead by example to train, encourage and motivate their sales team. They must be familiar with the telecommunication software and employee database platforms such as Blue Pumpkin and Siebel. They must be have good analytical, communications, sales and leadership skills and must be able to interpret technical data such as call volume for performance evaluation.

Telemarketing Manager Career: Qualification, Courses, Training

In order to become a Telemarketing Manager, you need to have professional experience at a call center in Telemarketing and must also hold a Bachelor’s degree in Business Administration. The requirement for experience is more important than educational qualification, since Telemarketing Managers must know their job inside out to be able to lead a telesales team.

Telemarketing Manager Career: Schools, Colleges, Universities

Following are some of the best business schools and telemarketing training institutes in United States to give you an idea about what you need to launch your career.

  • Stanford University, Graduate School of Business, Stanford, CA
  • Harvard University, Harvard Business School, Boston, MA
  • Massachusetts Institute of Technology, Cambridge, MA
  • Call Center Training Solutions, Plantation, FL
  • Call Center Learning Institute, Belgrade, MO
  • Customer Operations Performance Center Inc., Austin, TX

Telemarketing Manager Career: Job Opportunities, Salaries and Recruitment

The prospects for Telemarketing Managers are fairly healthy with an expected employment change of 5% projected from the year 2008 to 2018 as per the data released by the United States Bureau of Labor Statistics. Telemarketing Managers make an average salary within the range from $38,000 to $59,000.

Category: Call Center Careers

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