What is a career in Call Centre


Call centers as a career is one of the recent additions in the category of careers. In this career the candidate is expected to manage a certain number of calls on per day basis. He/ she is required to do promotions, marketing, sales and after sale customer service for the product of the company. In this career, one has to work in shifts, as the services of the call centre are available round the clock. Below mentioned are some points that a candidate must consider before deciding a career in a call centre

Points to be kept in mind while opting for a career in the call centre:-

  • A candidate can make an entry into the call centre field just after completing high school. But it is advisable to complete a bachelor’s degree. A course in customer service or public relation can help in this career.
  • The candidate should possess a good knowledge in computer as all the work is based on computers. He/ she should easily adapt to the softwares used by the firm.
  • A good and effective communication skill is the most important requirement for this career. Without effective communication he/ she cannot deal with the customers.
  • A candidate must have a good command of the grammar as well as the pronunciation of the language. This is very much needed to speak clearly on the phone and convey the right information
  • The available job opportunities in the call centers are excellent as many new call centers are coming up every year as most of the companies are outsourcing their work to call centers.
  • The pay scale varies depending upon the position held by the candidate and the experience accumulated by him in this field.
  • The candidate should be flexible for the night shifts as well as the day shifts.

Category: Career Guidance

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